Both Fannie Mae and Freddie Mac have established toll-free telephone numbers and web submission processes to make this data available. Borrowers will provide or enter information to determine if either agency owns or securitized the loan. This information is not a guarantee of eligibility for the refinance program, as other qualifying criteria must also be met.
• For Fannie Mae,
o 1-800-7FANNIE (8am to 8pm EST).
o www.fanniemae.com/homeaffordable
• Freddie Mac
o 1-800-FREDDIE (8am to 8pm EST)
o http://www.freddiemac.com/avoidforeclosure
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